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We want you to feel confident in your rental from Jean's Sparkles. If you're not completely satisfied with your purchase, we offer easy returns and exchanges. Simply contact us within 7 days of receiving your order and we'll take care of the rest. We're committed to making fashion affordable for all, without compromising on style.

We have a 1 week cancellation policy, which means you can cancel your rental up to 1 week prior to the rental date to receive your full money back. 

If you wish to cancel the rental less than 1 week to the rental date or the day of, there will be no refund issued. 

To start a cancellation, you can contact us at, or complete the Contact submission form on the Contact page. 


If you would like to exchange your rental dress for a different one, please email, or complete the Contact submission form on the Contact page. 


We will notify you once we’ve processed the cancellation and  you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your cancellation please contact us at

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